FREQUENTLY ASKED QUESTIONS

ORDERING

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

Click here to track the status of your order. Fulfillment times are listed on individual product pages right under the "Add to Bag" button.

WHAT IS THE STATUS OF MY RETURN/EXCHANGE?

Returns and exchanges are typically processed within 1-2 weeks from the delivery date. However, in our busy season when volume spikes, processing can take up to 2-4 weeks. Please know that our team prioritizes returns daily and that we are working on processing these as quickly as possible. We truly appreciate your patience with any delays. You will receive an email when your return has been processed confirming your original return request. Please note that if you selected store credit as your return option, it will be issued as a gift certificate, and your confirmation email will include a gift-certificate code to be used on a future ORIGIN™ purchase.

CAN I CHANGE MY ORDER?

Yes, we can change items in an order as long as the order has not been fulfilled. Please know that order changes could delay your order fulfillment time.

CAN I USE MULTIPLE FORMS OF PAYMENT FOR THE SAME PURCHASE?

It is possible to use two forms of payment for one order. We recommend using one card to purchase an Origin Gift Card. Once you have received this gift card in your email it can be used to place an order using a second debit/credit card. You can also use a promo code when using this method. If you need any assistance, feel free to give us a call and we'll be more than happy to guide you through the process.

WHERE CAN I APPLY A DISCOUNT CODE TO MY ORDER?

Select the "Checkout" option from your cart, then click "discount" on the checkout screen and enter your code. Click here for reference.

WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?

If the product you are looking for is currently unavailable, the best way to stay informed is to select your size on the product page, click “notify me,” enter your email in the space provided, and click the "notify me" button once again. You will receive an email when the item you selected is back in stock!If you are having any trouble with this or would like us to sign you up for in-stock notifications, just let us know, and we’ll be happy to take care of this for you.

RETURNS, REPAIRS, RESTOCKING, AND EXCHANGES

WHAT IS YOUR RETURN POLICY?

At ORIGIN™, we hope you love your gear and wear it out. However, if you are not satisfied with your purchase, you may return it to us for a refund to your original form of payment or a refund as store credit. Items will not be accepted for return or exchange if they have been customized, worn, washed, or used. Please use THIS LINK to request a return. Simply fill out the form with your order number, email, and request. Reach out to our Customer Experience department with any questions.

 

EXCEPTION:  Please note that undergear, spats, and other final-sale items are not eligible for return or exchange.

HOW DO I INITIATE RETURN OR EXCHANGE?

We have a very flexible return/exchange policy, which states that as long as an item is unwashed/unused, you may return it to our factory in exchange for another size, model, or color. Refunds are available as a store credit or credited back to your original form of payment.

If your order was placed within the last 30 days, you can use THIS LINK to fill out our return form and begin the process. Scanning the QR code on the back of your invoice will also bring you to this link.

If your return is outside the 30-day return window, no worries. Contact our Customer Experience team via email at team@originusa.com or by phone at 207-305-3222. We can generate a return label which will need to be paid for at your local post office or UPS pickup point. We will still cover the cost of shipping back to you as long as you are within the lower 48 US states. Just ship unworn/unused item(s) back to us with a note stating your order number and request, and we'll proceed accordingly.

WHAT ARE MY OPTIONS FOR REFUNDING MY ORDER?

Below are your refund options for returned products.

GIFT CARD REFUND:


The full value of all returned products is issued in the form of an Origin gift card. If choosing this option through our returns portal, you will receive an additional $10 bonus credit as a thank-you for your commitment to purchasing again in the future.

There’s no rush using your gift card as it has no expiration and can be used towards any future Origin purchases.

REFUND TO ORIGINAL FORM OF PAYMENT:


Just as it sounds! This refund is issued to your card or other payment method that was used to purchase the items.

DOES ORIGIN™ OFFER REPAIRS?

We stand behind our products 100% and offer a lifetime warranty towards any manufacturing defects. Please reach out via email at team@originusa.com or by phone at 207-305-3222 during our operating hours of 9AM–5PM EST, Monday through Friday.

SHIPPING

WHAT ARE YOUR DOMESTIC SHIPPING OPTIONS AND RATES?

ORIGIN™ offers flat-rate shipping costs per zone, excluding international locations.

Zone 1 (TX and East)

1 item: $9.00

2 item: $11.00

3+ item: $13.00

Zone 2 (CO and West)

1 item: $12.00

2 item: $14.00

3+ item: $16.00

Zone 3 (HI & AK)

1 item: $24.00

2 item: $28.00

3+ item: $32.00

WHAT ARE YOUR SHIPPING HOLIDAYS?

ORIGIN™ will not be shipping on the following dates in 2024. Please note that shipping estimates will begin the following business day.

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran's Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
WILL I RECEIVE A NOTIFICATION OR TRACKING NUMBER WHEN MY ORDER SHIPS?

Yes, you will receive an email with tracking information as soon as your shipping label is generated.

WHAT ARE YOUR INTERNATIONAL SHIPPING RATES?

Customs fees/duties are not included in the cost of the product or shipping. These fees vary item to item and country to country and are the responsibility of the customer. Shipping rates are calculated based on the delivery location, weight, and size of the parcel.

MY PACKAGE WAS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT DO I DO?

ORIGIN™ is not responsible for lost or stolen packages. However, we will do our best to help you locate the package and are able to file a claim on your behalf for most shipments upon request.

Typically, if you did not receive a package once it is marked as delivered, it will show up within 10–15 days, which is the time we are required to wait before filing a claim or taking further action. If you still haven't received your items after this time, please reach out to us so that we may open an investigation with the shipping carrier.

Though this may be obvious, we do suggest checking with any other members of your household, with neighbors, under any porches or decks, and in/around any garages or sheds as parcels are often found in these locations.

Please feel free to reach out to our customer experience team to confirm the shipping address that was entered at checkout for your order. We can be reached via email at team@originusa.com or by phone at 207-305-3222 during our operating hours of 9AM–5PM EST, Monday through Friday. 

SIZING AND FITMENT

HOW ARE ORIGIN™ JEANS SIZED?

Our American-made denim jeans are designed to be the most comfortable jeans you have ever worn. These jeans offer true, American sizing, so you should be able to order your typical jean size with confidence. If you are unsure or in between sizes, we would recommend sizing up.

SHOP JEANS HERE

HOW ARE ORIGIN™ BOOTS SIZED?

Our handmade American boots fit true to size, but we’ve received some feedback that they tend to run a bit narrow. In order to ensure you have the right size, we suggest measuring your foot against our BOOT SIZE GUIDE which you can download and print. Be sure to confirm your size guide is scaled accurately with the 7" measuring guide. If this does not measure to 7", your chart is not printed to the correct size and will not recommend the correct size boot for you. 

HOW ARE ORIGIN™ T-SHIRTS SIZED?

Our T-shirts offer a soft and comfortable fit with an athletic cut. We recommend ordering your typical shirt size, and if you are unsure or in between, size up.

HOW ARE ORIGIN™ HOODIES SIZED?

Our 100 Kilo Hoodie Pullover and Full-Zip offer an athletic fit that’s made to taper to your body, and the Heavy Hoodie is designed to have a roomier feel to trap your body heat for those cold nights and early mornings. 

HOW ARE ORIGIN™ GI JACKETS AND PANTS SIZED?

Standard Gi Jacket: Our American Pearl Weave Gis and Atomic Twill Gis are designed to follow standard Gi sizing. Please use the sizing chart below to help find the right size for your Cowboy Cut Gi Jacket. Our Classic Pants size recommendations are also based on this standard Gi sizing chart.

Pro Pants & FLX Pro Pants: We recommend ordering the same size waist that you wear in jeans. For the inseam, we recommend ordering per the following guide:

 

Short 26" (5'4"-5'9")

Standard 28" (5'9"-6')

Long 30" (6'1"-6'3")

HOW ARE ORIGIN™ RASHGUARDS SIZED?

Rashguard sizing chart.

We offer a compression fit in both our long and short-sleeve shirts as well as a comfort-fit version for select short-sleeve rashguards. Depending on your height, the sleeves on our long-sleeve rashguard may land a bit above your wrists. We recommend sizing up if you want full sleeve coverage to the wrist line. Refer to our comfort-fit vs. compression-fit sizing graphic below to help you decide which fit and size you prefer.

Compression: Tight fit like a second skin

Comfort Fit: Next-to-skin fit without the squeeze of compression

PRODUCT QUESTIONS AND GEAR CARE

WHAT IS THE BEST WAY TO CARE FOR MY BOOTS?

Our tannery has used Danner Boot Dressing (clear) with positive results. Smith's All Natural Boot Balm is also very popular among our employees and is Maine-made. However, there are many other companies that sell very similar boot dressings. We do not specifically recommend one brand over another.

For any new dressing, we recommend testing a small patch of the leather to make sure the results and darkened color are to your liking.

Here are our 5-step Cleaning/Dressing Directions:

 

1. Use a damp towel to wipe any dirt off the boot.

2. Once there is no noticeable dirt on the leather, let the boots dry fully.

3. Take a clean, dry towel and apply a liberal coating of clear boot dressing to all leather. It's normal for the dressing to sit on the surface. You will probably want to repeat this step 1 or 2 times to make sure every bit of leather is properly coated. The leather will absorb the dressing slowly.

4. Let your boots sit overnight so the dressing can work its way into the leather. You will typically want to let them sit for close to 12 hours. If you want to drive the boot dressing in quickly, you may apply heat (directly with a blow dryer or indirectly by placing the boots near a stove or other heat source), but doing so will immediately darken the boots. We do not necessarily recommend this approach unless that's the look you want to achieve.

5. In the morning, there might still be some boot dressing on the surface of the leather. Wipe off the excess with a rag, and your boots should be good to go!

Note: The more regularly you dress your boots, the darker they will get over time.

Feel free to reference the following video for further guidance:

HOW TO MAKE YOUR BOOTS LAST LONGER

ARE ORIGIN™ BOOTS WATERPROOF?

Our boots are not entirely waterproof, but they are water-resistant up to the laces and tongue of the boot.

ARE ORIGIN™ BOOTS ABLE TO BE RESOLED?

Yes, the soles are removable, making the boots resoleable. However, ORIGIN™ does not currently offer this service. We would recommend contacting a local cobbler for any resoling or other alteration needs.

DO THE PRODUCT COLORS MATCH THE IMAGES ONLINE?

We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently depending on the monitor that you view them on and/or the natural variations in organics such as leather. Every hide has variability in its coloration, which is part of the beauty and uniqueness of our handmade boots.

HOW DO I CARE FOR MY GEAR?
GIS:

MACHINE WASH COLD WITH LIKE COLORS. NON-CHLORINE BLEACH. TUMBLE DRY LOW. DO NOT USE FABRIC SOFTENERS. DO NOT DRY CLEAN. 

COMPRESSION ITEMS: 

MACHINE WASH COLD WITH LIKE COLORS. NON-CHLORINE BLEACH. TUMBLE DRY LOW. DO NOT USE FABRIC SOFTENERS. DO NOT DRY CLEAN.

JEANS: 

WASH COLD. TUMBLE DRY LOW. NON-CHLORINE BLEACH. NO FABRIC SOFTENER. COOL IRON. DO NOT DRY CLEAN. 

HEAVY OR KILO HOODIES: 

MACHINE WASH COLD WITH LIKE COLORS. NON-CHLORINE BLEACH. TUMBLE DRY LOW. DO NOT DRY CLEAN. 

WHAT ARE THE DIFFERENCES BETWEEN GIS?

If you're looking for a Gi to compete within the IBJJF, we recommend our NANO PEARL™ Weave Gis. They have a rough exterior to punish the hands of your opponent when stripping grips, but the interior is smooth and comfortable. These Gis have been approved for major competitions, including the IBJJF. Make sure you check with your instructor for Gi fitment before entering any competition. NANO PEARL™ is the perfect choice if you need an option for both training and competing. NANO PEARL™ is available in black and white across three distinct designs: the Comp Gi, Path Gi, and DEF Gi.

 

What makes ORIGIN NANO PEARL™ special? This innovative weave is 10x stronger than the industry standard 100% cotton gi jacket, yet it’s half the weight, coming in at only 13 OZ/440 GSM. It doesn’t stretch when you're sweat-soaked in the heat of battle, and it performs consistently - roll after roll, day after day. This new textile also dries as you sweat, wicking moisture away from your body and drying in real-time while you roll so that as you heat up, it cools you down.

 

Our Warrior Line Gis are a great choice for those living or training in hot/humid climates or dojos. They are extremely lightweight, quick-drying, and compact, which makes them ideal for travel. Currently, we offer these in white (Everest), black (Apache), and royal blue (Honor).

 

Please note that we have limited sizes and quantities of the gray (Gun-Metal), Abyss (navy blue), and olive green (S.I.) as these colors/models are being discontinued and will soon be removed from our website.

 

Check out all of our BJJ Gis HERE.

WHAT IS A SWIVEL-LOC BELT?

We have created a Swivel-Loc Belt system that allows for the pants to be cinched tight around the waist. The belt does not come undone as you are rolling like classic rope belts. Simply put the belt on, clip it, cinch it, and roll — never having to adjust until you're done training.

WHAT IS THE DIFFERENCE BETWEEN DELTA FLEX JEANS AND ORIGIN™ WORK JEANS?

Our Delta Flex Jeans (formerly Delta 68 Denim Jeans) and ORIGIN™ Work Jeans (formerly Factory Denim Jeans)  actually use the same patterns. However, the lighter, more flexible textile of the Delta's makes them a bit more of a slim fit. The Deltas have 20% more stretch and feel like a base layer even though they are an outer layer. Our Delta Flex denim is an 8.5 oz textile, while our ORIGIN™ Work denim is a 11.5 oz textile.

WHAT HAPPENED TO LEGIT FIT AND FIGHTER FIT?

In redesigning our site, we renamed a number of our products to account for upcoming releases. If you’re used to buying Legit Fit, you’ll now look for Straight. And if you like Fighter Fit, shop for Taper.

WHAT PRODUCTS AND FITS HAVE BEEN RENAMED?

Delta Flex Jeans/Delta Flex Denim:  This product/fabric was formerly available as the Delta 68 Jean/ Delta 68 Denim. Only the name has changed.

ORIGIN™ Work Jeans/ORIGIN™ Work Denim: This product/fabric was formerly available as the Factory Denim Jean/Factory Denim. Only the name has changed.

The ORIGIN™ Work Boot: This product was formerly available as The ORIGIN BUILT™ Boot. Only the name has changed.

Standard Lug: Standard Lug boots were formerly listed as Mini-Lug. Only the name has changed. 

Fit - Bottoms - Straight: This fit was formerly offered as Legit Fit. Only the name has changed. 

Fit - Bottoms - Taper: This fit was formerly offered as Fighter Fit. Only the name has changed. 

ADDITIONAL QUESTIONS

DO YOU OFFER DISCOUNTS FOR MILITARY, LAW ENFORCEMENT, AND FIRST RESPONDERS?

We certainly do! Use code MILITARY for 10% off all future orders.

THANK YOU FOR YOUR SERVICE.

DO YOU OFFER GIFT CARDS OR GIFT CERTIFICATES?

Yes! These are a great gift option - especially if the product you’re looking for is currently unavailable, if you’re waiting for a new product to drop, or if you’re unsure of the gift recipients’ sizing or style/color preferences. ORIGIN™ gift certificates can be purchased HERE.

IMPORTANT: Please note that all ORIGIN™ gift certificates are NON-RETURNABLE and NON-REFUNDABLE.

DOES ORIGIN™ HAVE A STORE I CAN VISIT?

We do! Our Factory Outlet Store is located in Farmington, Maine. We would love for you to come and visit us! Operating hours are 9AM–5PM EST, Monday through Saturday, excluding Christmas, Thanksgiving, and Easter. Our address is below.

ORIGIN™ Factory Store

248 Broadway

Farmington, ME 04938

WHAT DO I NEED TO KNOW ABOUT YOUR ANNUAL IMMERSION CAMPS?

For details about our annual Immersion Camps, please click HERE or email us at immersion@originmfg.com.

STILL HAVE QUESTIONS?

Contact us via the email or phone number below. Our operating hours are 9 AM–5 PM EST, Monday through Friday, excluding the following holidays:

  • -New Year’s Day
  • -Memorial Day
  • -Independence Day
  • -Labor Day
  • -Veteran’s Day
  • -Thanksgiving Day
  • -Christmas Eve
  • -Christmas Day