Exchanges / Returns / Repairs & Alterations Policy
You may exchange new, unused and unwashed items. Use the form below to get the process started. Call us with questions 1-888-858-1416.
Please note that undergear and spats are not eligible for return/exchange once worn, including to try on.
For Exchanges: Please state what size/flavor/etc you would like using the Notes field on Step 2
All returns and exchanges are subject to our approval
All returns are thoroughly inspected by our quality control team when received back at our factory. If it is determined that the returned item is not in resalable condition, it will be returned to you or discarded at our facility. You will be contacted at that time by our customer support team.
Your feedback is vital to our growth. You are the lifeblood of this movement we call Origin!
If you would like to discuss a refund or have any questions or concerns, please contact us anytime through email at email@example.com, or give us a call directly at the factory 1-888-858-1416. Our business hours are Monday-Friday from 9am to 5pm EST.
If you don’t reach us immediately, please leave a message. Our in-house specialists will give you a ring back. We are looking forward to speaking with you to rectify any issues you may have experienced.